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It’s time to improve the health and social care complaints system – Healthwatch shows how

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Healthwatch England is the national consumer champion in health and care. They have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services. These powers include the right to enter and view health providers, for which I have had the training through Healthwatch Bucks. Nationally, Healthwatch has prioritised health and social care complaints: The health and social care complaints system doesn’t work because it was never […]

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