In my seven years working with HMRC on and off, either providing services from a small company or representing software developers’ interests, it has been perfectly obvious that trivial technical tasks become time-consuming and expensive once they have been put to HMRC’s prime contractor.
I have been on conference calls, providing a parallel service to the prime contractor, where they quoted months and many thousands of pounds for changes I had already implemented for a few thousand, had tested and could have deployed in a few seconds. We ran rings around them and my old colleagues still do.
There are some tremendously dedicated, hard-working people at HMRC, but the system fails to give them the skills, tools or contractual flexibility they need to achieve simple tasks quickly at low cost. Our money is being wasted hand over fist and, under the current circumstances, the alternative is the risk of fiascos like this massive loss of unprotected, undisguised data.
And they are not well-organised these days either…
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