In 2014, Bucks County Council commissioned Healthwatch Bucks to undertake a review of health and social care provision in residential homes and domiciliary care across Bucks. Since then, Healthwatch Bucks has been using its statutory powers to ‘Enter and View’ health and care providers and independently monitor the quality and effectiveness of […]
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Problems with Transport to Hospital – Healthwatch Bucks Transport Report
Healthwatch Bucks recently published a report which identifies that local people are still finding it difficult to access hospital services. The report attributes these difficulties to both gaps in transport services and a lack of awareness of transport options. For many residents in Bucks, the stress, anxiety and cost associated […]
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Healthwatch England investigate third-party complaints
Healthwatch England recently investigated healthcare providers across England to discover if they accepted complaints raised by people wishing to report incidents of poor care relating to others. Worryingly, 46 out of the 123 trusts that responded to the Freedom of Information request responded ‘no’ when asked whether or not they formally record complaints […]
Read MoreIt’s time to improve the health and social care complaints system – Healthwatch shows how
Healthwatch England is the national consumer champion in health and care. They have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services. These powers include the right to enter and view health providers, for which […]
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A Guided Tour of the New NHS
This week saw the launch of the All Party Parliamentary Health Group’s latest publication: A Guided Tour of the New NHS. From the preface: The Health and Social Care Act introduced a localised clinician-led commissioning structure, a greater role for local authorities in public health and Health and Wellbeing Boards, and […]
Read MoreHealthwatch: “All of us have a right to be heard”
The public health and social care champion, Healthwatch, today launched its annual report 2012/13, demanding a greater role for patients in the NHS. It found that: 1 in 3 of us report experiencing or knowing someone who has experienced abuse, neglect or malpractice whilst being cared for. More than half of […]
Read MoreWhy I am becoming a Healthwatch volunteer
Healthwatch England, the independent consumer champion for health and social care in England, has responded to the Keogh Review: There needs to be a profound change in how the NHS listens to the feedback, concerns and complaints of the patients. Listening properly and then taking action is all that needs to […]
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