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Joining a Healthwatch Bucks Dignity in Care ‘Enter and View’ Project

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In 2014, Bucks County Council commissioned Healthwatch Bucks to undertake a review of health and social care provision in residential homes and domiciliary care across Bucks. Since then, Healthwatch Bucks has been using its statutory powers to ‘Enter and View’ health and care providers and independently monitor the quality and effectiveness of care being provided. The goals of enter and view are to: Give service users and their carers a voice, sharing these with Commissioners and care providers Make recommendations on areas […]

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It’s time to improve the health and social care complaints system – Healthwatch shows how

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Healthwatch England is the national consumer champion in health and care. They have significant statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services. These powers include the right to enter and view health providers, for which I have had the training through Healthwatch Bucks. Nationally, Healthwatch has prioritised health and social care complaints: The health and social care complaints system doesn’t work because it was never […]

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